FAQ

DO YOU OFFER WHOLESALE OPPURTUNITIES OR REDUCED PRICING FOR BULK ORDERS?

Of course! Send us a message at joi@sugarbeancandlecompany.com for inquiries. 

 

HOW LONG DOES A CANDLE LAST?

Well, that truly depends on what size candle you're burning, but for example our 8 oz candle has a burn time of 45 - 55 hours. Please remember to be kind to your candles and to burn in 4 hour or less intervals. Burning a candle for more than 4 hours can result in wick mushrooming which is a buildup of carbon on your wick and cause all kinds of unsavory problems for your candles. Also, don't forget to trim your wick prior to each burn to 1/4 of an inch and upon first burn to ensure you allow it to burn for no less than 2 hours as to create wax memory and prevent tunneling.

 

HOW DO I CARE FOR MY CANDLE?

To ensure a good, clean burn with your candles, the inaugural burn is the most important. Avoid extinguishing the candle until the wax pool that forms close to the wick reaches the outer edge of the candle. Then snuff it out and let it cool and set completely. 

Trim wick to 1/4 of an inch before a new burn. Extinguish the flame, let the candle wick cool, and trim to 1/8 of an inch before relighting.

 

CAN I SEND MY ORDER AS A GIFT?

Absolutely!!! Please include a note that you'd like us to include and we will happily handwrite for your recipient. We will soon be offering gift boxing services. 

 

DO YOU OFFER GIFT CARDS?

We sure do! Digital gift cards can be purchased under our "PRODUCTS" section. 

 

CAN I REUSE THE TIN?

Absolutely, in fact we recommend it! Our tins are not only recyclable but also able to be re-used by you! You can warm the tins and remove the remaining wax residue and use as you see fit. 

 

HOW MUCH DO YOUR CANDLES WEIGH?

Once in it's vessel an 8 oz candle weigh approximately 8.25 oz and each candle is hand poured to weight. 

 

 

ALLERGENS: 

Although our items contain no major allergens we understand that everyone’s sensitivities are different so please note that our items may come into contact with coconut oil, beeswax, & various essential oils. We do offer an unscented vegan 100% soy wax candle and if you’d like any one of our products specific ingredient list or if you’d like one made without a specific ingredient please let us know. 

 

ARE YOUR CANDLES SAFE TO BURN AROUND BABIES, KIDS, OR PETS?

Simple answer... of course. All of our candles are safe to burn in your home no matter the guest, tiny human or critter present. However, please ensure your burning candle is always 100% supervised and out of reach of children and pets. 

 

WILL MY CANDLE LOOK EXACTLY LIKE THE ONE IN THE PICTURE?

We try very hard to use pictures that are representative of the candle you will receive. Please keep in mind that every hand-poured batch is ever so slightly different so there may be some slight variations. After you burn a soy candle it will look bumpy, this is a trait of soy wax and is normal.